← 返回首页 ← Back to Home

常见问题 FAQ

无法完成支付? Unable to complete payment? +

如遇支付问题,可以 点击这里获取兑换码 If you encounter payment issues, you can click here to get a redemption code

或在应用个人中心 → 订阅信息 → 升级 → 添加开发者微信支付 Or in the app: Profile → Subscription → Upgrade → Add Developer WeChat Pay

如何备份我的数据? How to backup my data? +

备份数据的步骤: Steps to backup data:

  1. 打开APP,进入"个人中心" Open the app and go to "Profile"
  2. 点击"数据中心" Click "Data Center"
  3. 选择"上传备份"即可 Select "Upload Backup"
购买会员后续涨价需要补差价吗? Do I need to pay the difference if the price increases after purchase? +

不需要。记物采用一次付费,终身会员制: No. Jiwu uses a one-time payment, lifetime membership system:

  • 购买会员后永久有效 Membership is valid forever after purchase
  • 后续涨价完全不受影响 Future price increases don't affect you
  • 可以享受全部功能更新 Access to all feature updates
会收集我的资产数据吗? Will you collect my asset data? +

您的数据安全是我们的首要任务: Your data security is our top priority:

  • 所有数据默认保存在您的设备本地 All data is stored locally on your device by default
  • 只有在您手动上传备份时,数据才会通过安全传输协议保存到服务器 Data is only saved to the server when you manually upload a backup via secure transmission
  • 建议定期上传云备份以确保数据安全 Regular cloud backups are recommended for data safety
如何在设备间同步数据? How to sync data between devices? +

数据同步方法: Data sync method:

  1. 在旧设备上登录账号并上传备份 Login to your account on the old device and upload backup
  2. 在新设备上登录相同账号 Login with the same account on the new device
  3. 进入"数据中心"选择"恢复备份" Go to "Data Center" and select "Restore Backup"
忘记主密码怎么办? What if I forget my master password? +

主密码用于加密您的数据,无法找回。建议: The master password encrypts your data and cannot be recovered. We recommend:

  • 将主密码记在安全的地方 Store your master password in a safe place
  • 使用熟悉的短语作为主密码 Use a familiar phrase as your master password
  • 定期进行数据备份,以防忘记 Regularly backup your data in case you forget